X-Com Global Helps Injured Travel Writer in South Africa

Perusing my daily dose of travel writers forums for the day a few weeks back, I noticed an article about travel writer Patti Morrow who had been injured in South Africa.  She and her brother were on their way to Aquila Safari when she was involved in a severe motor vehicle crash.

Cape Town, South Africa map

Cape Town, South Africa map

Their car was struck by another vehicle on the passenger side, where she was sitting.  Rescue workers had to use the ‘Jaws of Life’ and pneumatic cutting equipment to extract her from the vehicle.  Her injuries were life-threatening.  She was rushed to the Worcester Hospital to repair her torn diaphragm and to re-position her stomach and intestines, which had herniated into the thoracic cavity.

Patti Morrow, travel writer

Patti Morrow, travel writer

She was then sent to MediClinic Worcester to reconstruct her completely severed left femur and to reposition it back into her hip joint. Her pelvis was cracked in five places, her clavicle and right wrist were broken, and she has numerous sprains, bruises, bumps and cuts, neck pain and frequent headaches. She also developed a staph infection in her bladder from the catheter that was in for two weeks.

Patti Morrow's Xray

Patti Morrow’s Xray

As a former practicing Chiropractic Physician and current travel writer, I was immediately struck by her conditions and felt compassion for her predicament.  Throughout the last 20 years, I have seen hundreds of patients that have been involved in these type of motor vehicle crashes that have struggled with regaining their health.

As I was reading the article she wrote while still at the MediClinic Worcester, she mentioned the frustrations she was having with getting air flighted back to the United States due to Blue Cross insurance issues and her inability to communicate for lack of WIFI at the hospital.  I thought I might have the connections to help her with at least one of these problems and immediately contacted X-Com Global to see if they would send her a MiFi unit for her to use while she was still stuck in South Africa.  I had previously done a review of the MIFI product and really enjoyed having it on my international travel for work.

MIFI Hot Spot by XCOM Global

MIFI Hot Spot by XCOM Global

I am grateful to X-Com Global for sending her a MiFi for South Africa within days of my contacting them!  She has been able to use it while she was stuck there due to her health insurance company’s red tape to be able to fly her back to the United States.

Here is an excerpt of an email I recently received from her:

“Hi, Cacinda and Joe – it’s Patti. I’ve been released to fly back to the US on Sunday 6/29. I can’t wait – it’s been a long 7 weeks, but I’m getting better and better, and more mobile every day.

I can’t thank you enough for taking on the Mifi issue – really a wonderful and selfless thing that you did, and it made such a difference in my quality of life while hospitalized.”

So it looks like she should be in-flight today!  Thanks again X COM GLOBAL!


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  1. Kay Dougherty June 29, 2014 at 11:29 am

    That was very nice of you and of MIFI! That little device probably reconnected her to the world and helped immensely not only transaction things she needed to do but find out how many people cared about her and were waiting for her safe return. Kudos to you and MIFI! (now I need to get one of those things..)

    • admin June 30, 2014 at 5:54 pm

      Yeah, MIFI’s are amazing and Xcom Global did a great job providing that for her!

  2. Viv and Jill June 29, 2014 at 12:07 pm

    We also used a Mifi from XCom Global while we toured Italy last year – it was priceless for us to stay in contact when wifi was either limited or unavailable. They are a fantastic company and we appreciate their service and product even more after hearing how they helped Patti Morrow’s situation. Kudos to them and to you, Cacinda, for arranging the Mifi use.

    • admin June 30, 2014 at 5:53 pm

      Yes, I have used them several times and they have saved my bacon!

  3. lee June 29, 2014 at 12:19 pm

    what a terrible ordeal. something i worry about every day when traveling solo.
    have been told that USA insurance will NOT cover me out of the country
    i purchase medi vac insurance for each trip and am looking for a plan i read about, that covers you on a yearly basis…

    • admin June 30, 2014 at 5:52 pm

      I know, this really did make me start thinking about travel insurance, which I typically never get.

  4. Sand In My Suitcase June 30, 2014 at 2:46 pm

    That’s so nice of you to do that! We had read Patti’s story too – such a hardship. Thankfully she’s probably home by now. Think we’ll now keep renewing our MedJet Assist – we understand this program would fly us back to hospital at home in a private plane.

    • admin June 30, 2014 at 5:51 pm

      I hope she is home right now!

  5. Linda ~ Journey Jottings July 1, 2014 at 6:16 am

    A terrible thing to happen –
    But well done Cindy for sorting the MIFI for Patti with X-Com Global’s help –
    Happy to read she should now be home and on the way to recovery 🙂

    • admin July 1, 2014 at 12:44 pm

      Xcom Global deserves the credit! They were great about this!

  6. […] Patti Morrow was recently in an accident while traveling in South Africa. Our friends at Points and Travel reached out to us and we provided a hotspot device so that she could have internet access while in a South Africa hospital. We are glad to hear she  has since returned home and is on her way to recovery. We wish her well and grateful for the opportunity to help. Read the full story here: https://www.pointsandtravel.com/x-com-global-helps-injured-travel-writer-south-africa/ […]

  7. Lance July 12, 2014 at 2:53 pm

    Interesting. We’ve wondered about using a mifi on our travels, but haven’t tried it yet. Might need to look into this in the future.

    • admin July 13, 2014 at 6:50 pm

      Yeah, I tell you, sometimes they come in really handy when you know you need to get work done!

  8. Elaine Masters July 16, 2014 at 1:18 pm

    Good for you! What a relief to be able to help and then hear that she was able to get home. The statistics on travelers being hurt in car and transportation accidents are staggering, still I’d rather go than not. Years on the road thus far have me feeling a bit wiser and more careful.

    Happy travels,

    • admin July 16, 2014 at 2:04 pm

      I hear you Elaine, I would rather go than not, just need to be careful. Something like this is unavoidable though, so glad she has finally made it home to the USA.

  9. Should I get Travel Insurance October 16, 2015 at 3:31 pm

    […] paperwork of trying to get her out of there with Blue Cross Blue Shield Medical Insurance. I asked Xcom Global to help this injured travel writer by sending her a mifi for usage while there.  They […]

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